KEY WORK AREAS:

• Provide general IT support to employees, managers and crew as required via email, telephone and in person

• Maintain all support requests via helpdesk system

• Install, maintain and support IT infrastructure at all offices and vessels

• Liaise with 3rd party suppliers of key IT services – hardware, phone systems, websites, copiers and communications equipment/lines/Satellite Communications

• Ensure all company data onshore and offshore is adequately backed up to external locations. Periodically restore to ensure data is recoverable

• Maintain Disaster Recovery/Business Continuity equipment

• Liaise with Head of IT & Senior IT Team regarding planning of new projects, upgrades and improvements

• Assist with any additional IT related tasks as agreed with Head of IT & Senior IT Team

COMMUNICATIONS:

Daily Communication with users of all level including onshore staff, management, crews - both verbal and written.